Frequently Asked Questions (FAQs)
Explore our support articles for assistance with your services. We cover everything from common questions to more complex scenarios you may encounter.
Cloud Application Hosting
SSH
Payments
- Can I change my payment method after subscribing
- What payment methods does Megabit Cloud accept?
- Are there any payment processing fees?
- Is my payment information secure?
- Which credit and debit cards do you accept?
- Do you accept prepaid cards?
SSL Certificates
- My website shows as insecure due to mixed content?
- Why should you use Force HTTPS on your website?
- How do I activate my free SSL?
- How can I generate a Certificate Signing Request?
- Can I install a third-party certificate?
- Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
Programming Languages
- Can I change my website's PHP configuration?
- Why is MySQL support missing from the PHP installation?
- How do I change PHP version?
- Is ionCube PHP Loader installed?
- How can I show detailed ASP errors?
- Can I use parent paths in Classic ASP?
Migrations and Transfers
- I can't connect via FTP, what can I do?
- How long does an email migration take?
- Will the email migration tool cause downtime to mail?
- Does the email migration delete any emails?
- Can I import contacts into Webmail?
- Can I rename a mailbox?
FTP
Databases
- How do I manage my Microsoft SQL database?
- Can I view my FTP, email address, or database passwords?
- What is MS-SQL?
- How do I create a MySQL database?
- What's the maximum MySQL database size allowed?
- Can I set my database hostname as 'localhost'?
CDN
Domain Names
- Who owns my domain name?
- Why do DNS changes take 24-48 hours to propagate?
- How do I change the contact details on my domain names?
- How do I obtain the authorisation code/EPP code for my domain?
- How do I configure Google Workspace (formerly G SUITE)?
- What does FQDN mean?
Web Hosting
- Is Sellerdeck supported on your platform?
- Are you PCI compliant?
- How do I use traceroute?
- What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
- How do I view the most recent backups taken by Timeline Backups?
- Why am I seeing an Upgrade to PRO message within Web Builder?
Cloud Servers
- How to delete a folder from a mailbox
- Why is my website not able to send mail?
- How do I login to webmail?
- Can I view my FTP, email address, or database passwords?
- How do I create an email signature in webmail?
- How do I stop emails going to junk/spam?
WordPress Hosting
- I installed WordPress on the temporary URL, how can I change it to my domain name?
- What is WordPress?
- Do you support WordPress Network (Multisite)?
- How do I reset my WordPress user password?
- How do I add and use WordPress contact forms?
- Do you offer WordPress CLI?