Frequently Asked Questions (FAQs)
View our support articles for help with your services, and we answer a combination of typical queries to more complex scenarios you might encounter.
- How long does an email migration take?
- Will the email migration tool cause downtime to mail?
- Does the email migration delete any emails?
- Can I import contacts into Webmail?
- Can I rename a mailbox?
- How do I create an email account ?
CDN
SSL Certificates
- My website shows as insecure due to mixed content?
- Why should you use Force HTTPS on your website?
- How do I activate my free SSL?
- How can I generate a Certificate Signing Request?
- Can I install a third-party certificate?
- Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
WordPress Hosting
- Which PHP functions are disabled on your WordPress platform?
- Do you disallow any WordPress plugins on your WordPress platform?
- I installed WordPress on the temporary URL, how can I change it to my domain name?
- What is WordPress?
- Do you support WordPress Network (Multisite)?
- How do I reset my WordPress user password?
Web Hosting
- I forgot my control panel password, please help me to reset it.
- How do I change PHP version?
- Can I change my website's PHP configuration?
- Why is my website not able to send mail?
- Why is MySQL support missing from the PHP installation?
- Is ionCube PHP Loader installed?
Backups
Cloud Servers
- How many IPs do I get with a Cloud VPS?
- What software can I install on the Cloud Server?
- Where your servers are located
- Does someone get support any time?
- What’s your data center like ?
- Does a Cloud Server come with a control panel?
Domain Names
- How do I obtain the authorization code/EPP code for my domain?
- How do I add a DKIM record?
- Does my domain name choice affect SEO?
- How long does it take to transfer domain names?
- Can I use hyphens and numbers in my domain name?
- What is a domain name?