There are a few common reasons why you may need help to connect successfully via FTP.
1. Make sure you're using the correct hostname
If you’ve not switched the nameservers to point to Megabit Cloud | Web Hosting, you’ll need to use a different hostname to connect via FTP:
- For Linux and Windows, you can use: cpanel.yourdomain.com
- For WordPress, you can use: wordpressftp.yourdomain.com
2. Make sure you have the FTP DNS record
If you’ve made any DNS changes, you need to make sure that you have a CNAME from:
ftp.yourdomain.com-> CNAME ->cpanel.yourdomain.com(or wordpressftp.yourdomain.com on the WordPress platform).
Without this CNAME, you won’t be able to connect using ftp.yourdomain.com.
Please note DNS changes can take roughly 1 hour to propagate.
3. Make sure FTP is unlocked
At Megabit Cloud we utilize an FTP lock system to ensure FTP can only be accessed when required, which greatly reduces the risk of compromise to a hosting package. You'll need to make sure this is unlocked to connect via FTP, to do this:
- Login tohttps://cpanel.yourdomain.com
- Select the hosting package you want to unlock FTP for from Manage Hosting
- You can then select to unlock FTP by time or a specific IP address.
When FTP has been unlocked, you'll be shown when the open expires and the option to lock it again.
4. Use the correct password
Make sure you are using the correct password! You’ll need to use the password within the package's FTP Details section.
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